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Online Content Manager
| Title/Status: |
Online Content Manager
Exempt |
| Reports to: |
Director of Communications |
| Location: |
San Francisco or Davis, California |
Position Summary
The Online Content Manager is responsible for the maintenance, modification, and update of all content for Freedom from Hunger’s public website and associated program- or initiative-specific sites, which includes Reach. The Online Content Manager will work with colleagues throughout the organization to ensure that all web-based resources for staff are accurate, useful, and easily obtained.
Core Duties and Responsibilities
- Ensure robust presence by Freedom from Hunger on its public website by regularly updating and refreshing all posted material
- Working with colleagues across the organization, propose new content that advances Freedom from Hunger's commitment to a dynamic, informative site that serves a variety of audiences—individual donors, institutional funders, partners, peer organizations, and the general public
- Be vigilant to ensure www.freedomfromhunger.org is serving first as the organization's chief communications tool to a casual site visitor or potential donor without sacrificing any richness of content for the practiced or item-specific visitor
- Review, edit, approve, and post content submitted by Davis- or country-level program staff
- Develop and implement systems and procedures for managing and updating all Web content that inform staff of the status of specific activities
- Define protocol for editing and translating Spanish, French, and English content
- Collaborate with key program staff on all electronic schedules and opportunities, integrating the objectives of communications efforts with that of the website
- Working with Web counsel when appropriate, identify metrics to measure and track visitor usage and page hits/visits
- Manage site feedback from all internal and external sources
Web Strategy Objectives
- Maximize visitor usability of the site
- Participate in organizational ambitions to add awareness-increasing tools at Freedom from Hunger along the lines of Freedom from Hunger Day '06 and '07
- Maintain knowledge of current technologies and content delivery systems and make recommendations for implementation, where appropriate
- Monitor usage trends and modify websites to increase visits and usage
- Seek and create new ways to improve and promote effective sharing among global staff, including program- and initiative-specific staff and partners
Knowledge, Skills, Abilities, and Prior Experience
- Undergraduate degree in appropriate discipline or equivalent experience, preferred
- Excellent writing, editing, and communication skills
- Attention to detail, accuracy, quality, and strong organization skills
- Ability to work with a variety of stakeholders and demonstrate teamwork
- Ability to gather, synthesize, and present information in a professional, practical, and compelling manner
- Ability to translate technological language to lay audiences
- Experience with information communication technology, including online portals, intranets, collaborative workspaces, and/or other internet-based tools for marketing, communication, and information sharing
- Knowledge of Web design theory and marketing trends
- Basic knowledge of Web development
- Experience implementing Web-content changes
- Previous experience creating and/or maintaining Websites
- Fluency in English required
- Candidates who are fluent in French and/or Spanish will be given extra consideration because of the organization’s presence in francophone West Africa and Latin America
General Job Competencies regardless of department or position
- Positive "can do" attitude
- Passionate about the mission of Freedom from Hunger
- Smart about pursing and achieving cost-effective, efficient work
- Collaborative in finding solutions, achieving quality work, and delivering on time
- Integrity in dealing with colleagues and executing work in support of the mission
- Sensitive to and respectful of internal clients’ concerns and needs
- Effective organization, time management skills, and multi-tasking abilities
- Attentive to detail, producing consistent, high-quality, reliable work
- Capable of operating in a fast-paced, deadline-driven environment
- Strong written and verbal communication skills
It is not intended that the above listed duties reflect every job duty, responsibility or task that the employee may be called upon to perform. The employee is expected to perform all job-related duties and tasks assigned by his/her supervising manager or other authorized manager.
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